Back to Subscription Management

Cancellation & Retention

Understand why customers leave, prevent churn with targeted offers, and win back subscribers.

MRR Protected

$3,450

Revenue kept this month

Total Requests

82

Attempts to churn

Prevented

35

Successful saves

Proceeded

47

Customers lost

Overall Save Rate

42.7%

+5.4% from last month

Live Intervention Center

Real-time feed of high-risk customers currently in the cancellation flow.

Live Feed
CustomerLTVAI StatusAction

Acme Labs

owner@acmelabs.example

$12,400
AI negotiating

Northstar Studio

ops@northstar.example

$6,200
Offer sent

Cancellation Reason Trends

AI Retention Agent

Allow the AI to negotiate with users in real-time during the cancellation flow.

Authorized Offers

Max Discount25%
Max Pause Duration3 Months

Strategy Performance

Discount vs pause offer
+8%
Winning:Discount
Chat-first save flow
+5%
Winning:Chat

Retention Offer Logic

Cancellation Experience Designer

Optimize the steps a customer takes to cancel their subscription.

1
Reason Survey

Ask why they are leaving.

2
Retention Offer

Present a tailored offer.

3
Confirmation

Confirm cancellation.